Location: The Elms, Hemel Hempstead
Salary: ÂŁ30,267 FTE
Hours: 10.15 hrs, Tuesdays 9pm-7.15am. Opportunity for additional hours to cover holidays and sickness.
Reports to: Hostel Accommodation Lead
Closing date: Sunday 18th January 2026
About the role
- Resident support and safety: Provide person-centred care to individuals experiencing homelessness, including assisting with Crash Pad admissions, conducting resident searches and maintaining hygiene standards through regular sanitising and equipment sterilisation.
- Catering and kitchen oversight: Manage the daily breakfast service by preparing food, setting up the dining area and ensuring the kitchen remains clean by maintaining appliances like the dishwasher and communal fridges.
- Facility maintenance and housekeeping: Ensure the 44-bed hostel remains functional and tidy by managing laundry equipment, restocking essential supplies, overseeing waste disposal and maintaining the reception area.
- Operational and administrative tasks: Support the smooth running of the service by preparing rooms, sorting donations, performing PAT testing and assisting with the training of new staff members.
About you
- Experience and knowledge: Proven background in supporting vulnerable people with complex needs, ideally within supported housing or charitable settings, with an understanding of homelessness issues.
- Skills and abilities: Able to work under pressure in emotionally charged situations, self‑motivated with strong time‑management skills, effective team player and competent in written English; familiarity with CRM systems is desirable.
- Education and training: Capacity to work night shifts, experience with vulnerable groups and a good standard of education preferred.
- Personal qualities: People‑focused, caring, considerate, diplomatic, independent yet collaborative, solutions‑driven, compassionate and passionate about making a positive difference.
Benefits
- 25 days or equivalent annual leave
- Flexible working environment
- Medicash plan, including Virtual GP, some dental and optical cover
- Employee assistance programme –Â 24/7 mental health support helpline
- Professional development and training
- NEST pension scheme
 How to apply
Please read the full Job Description & Personal Specification.
If you match our criteria, please send your CV, including your Supporting Statement, to HR@dens.org.uk.
For an informal chat, please ring Ruth, Accommodation Services Manager on 01442 800131.
Please advise us should you require adjustments to be made for you at interview.
