Liam’s Story

Liam started using the Resettlement service last year when he moved from The Elms, our 44-bed hostel, into a council property. He struggled initially, as this was the first time he had lived by himself and he felt overwhelmed and lonely.

Liam’s Key Worker provided weekly support, offering a friendly ear to listen to his concerns and to help him manage his bills. They also taught him essential life skills, such as how to use the washing machine, control the heating and prepare tasty, healthy meals.

Unfortunately, Liam was victim to ongoing harassment by his former partner and this, along with feeling isolated due to the pandemic and living by himself, led to further feelings of depression.

His Key Worker offered advice and together they worked with the police, neighbours and the local authority to manage the situation with his ex-partner until it improved. It also led to Liam developing positive relationships with his neighbours.

In addition, Liam engaged with our partner, the South Hill Centre, where he was supported with job searching and writing a CV. As a result, he successfully secured full-time employment with a local firm.

Liam then received support from his Key Worker to help him manage his utilities and rent based on his salary rather than benefits.

Securing employment has made such a difference to Liam’s mental health and wellbeing. He is thriving in his role and no longer feels isolated. He has also agreed an exit strategy, as he feels ready to live independently without the regular support from his Key Worker.

Liam’s Key Worker said: “The progression that Liam has made from first entering DENS to now has been amazing to watch and it was a privilege to be able to support him in getting him to achieve his goals. Liam is a prime example of why I love my job.”

DENS is still here for Liam if he ever needs it, but we are delighted at how far he has come and that his life is now stable, secure and positive.

Please note: Liam’s name and image have been changed to protect his anonymity.

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